Help centre
Answers to the questions we're asked most. Search, or choose a topic.
Signing in and your account
Joining your school
Taking courses
- How do I find courses?
- Courses people often ask for
- How do I save a course for later?
- Where are the courses my school has asked me to do?
- I've been told a course is overdue, but I've already done it
- Can I stop part-way through a course, or go back to one I've finished?
- Can I retake a course, or get a certificate with a newer date?
- Why can't I move on to the next module or finish the course?
- The video won't play or I can't hear it
- Do the videos have captions or transcripts?
- How do I download the resources on a course?
- Can colleagues watch a course together on one screen?
- What are collections and series?
Certificates and your record
For school administrators
- Where do I manage my school's membership?
- Is there a video showing how Manage works?
- How do I add staff?
- How do I remove staff?
- My staff can't get in or can't see courses
- We need more places for staff
- For recruitment agencies: giving candidates access
- How do I give someone admin access?
- How do I make and change groups?
- How do I set a course for staff?
- How do I change, extend or cancel a course I've set?
- How do I check who's done their training?
- How do I download reports and certificates?
- I look after several schools in a trust
- Our membership has ended or access is paused
- How do I get an invoice or renew our membership?
Memberships and payments
- What memberships are there?
- What can I do with a free account?
- What happened to Free for a Week?
- How do I join as an individual?
- How do I change, cancel or update my card for my personal membership?
- My card payment didn't go through
- I've been charged and didn't expect it
- Can I buy just one course?
- How do I give someone membership as a gift?
- I've been given membership. How do I start it?
- Does the course I bought count towards membership?
- Why has my membership price gone up?
- Can my school try it before joining?