Behaviour
How to Manage Conflict and Keep Cool in a Crisis
Stay calm, or at least look it, when a pupil, parent or colleague is angry with you.
- 1 hour 14 minutes
- Recorded webinar
- 1 CPD hour
- Certificate
Members
14 days free, then £70 a year or £7 a month.
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What you'll learn
- Pause and lower your voice to take the heat out of a situation
- Ask whether a conflict is personal and whose problem it really is
- Avoid catching other people's anger or being drawn into their dispute
- Refocus a difficult conversation on what you both want to achieve
- Prepare for a predictable difficult conversation with a colleague
About this course
You can be calm 99% of the time, and the one moment you lose it is what people remember. Conflict at school comes from every direction: a class that won't settle, an upset parent, a colleague who keeps missing duties. Most of the skill is staying out of the argument long enough to think.
You'll learn to notice the stress rising and ask yourself whose problem this really is, so you don't catch someone else's anger. You'll slow down, lower your voice and ask "how do you want this to end?" to bring a row back to what matters. You'll also see how someone trying to help can end up cast as the villain, and how to stay out of that trap.
It helps with the conversations you can see coming too, like tackling a colleague about lateness, so you can plan what to say before you're in the room.
- For early career teachers, governors and 7 other roles. All phases.
Recording
- 74 min
Webinar Playback